Setting up SAML SSO with JumpCloud

This article is a basic walkthrough to help you set up your first SAML Single sign-on configuration if you haven't yet configured one on Atlassian Cloud. I'll be using JumpCloud, which is free for up to 10 users, and an identity provider different from the ones you will find at the Atlassian documentation today.

Even though Atlassian has made the SAML SSO configuration process relatively straightforward, there are a few pre-requisites you need to address beforehand:

The following steps were based on the JumpCloud knowledge base documentation that can be found at Single Sign-On (SSO) with Atlassian Cloud. I will be including additional screenshots and details that may help you during your configuration.


Step 1 - Configuring the Atlassian Cloud app on JumpCloud

  • Log in to JumpCloud as administrator.
  • Go to SSO.
  • Click ( + ), then search for Atlassian Cloud and click configure.


  • In General Info, enter Display Label.
  • In IdP Entity ID, replace YOURDOMAIN with your domain. In this case, it is the domain that you have verified. For example, if you have verified, your IdP Entity ID would be
  • For Default RelayState, inform your Atlassian site.
  • For the IDP URL, I used my Atlassian site name. For example, if your site is, your IDP URL could be
  • Select Activate and confirm your new SSO connector instance.


Step 2 - Adding a SAML configuring the Atlassian Cloud

  • Copy IdP Entity ID (JumpCloud) to Identity provider Entity ID (Atlassian Cloud).
  • Copy IDP URL (JumpCloud) to Identity provider SSO URL (Atlassian Cloud).
  • Download the certificate (JumpCloud) and copy the contents of the certificate to the Public x509 certificate (Atlassian Cloud).
  • Save configuration.



Step 3 - Finish configuring JumpCloud SSO

  • Copy SP Entity ID (Atlassian Cloud) to SP Entity ID (JumpCloud).
  • Copy SP Assertion Consumer Service URL (Atlassian Cloud) to ACS URL (JumpCloud).


  • Authorize user access. There are other options to make this change on JumpCloud. In this example, you can assign a user to a group. In the User Groups tab, select the groups you are authorizing users to access the Atlassian Cloud application.


Step 4 - Test your SSO configuration

You can initiate the SSO authentication from your Idp by accessing the JumpCloud User Console or navigating your Atlassian Cloud site URL.


Initiate from JumpCloud

  • Access the JumpCloud User Console at
  • Select the Atlassian Cloud app.
  • It will automatically launch and login to Atlassian Cloud.



Initiate from your Atlassian Cloud

  • Navigate to your Atlassian Cloud site.
  • Enter your email address.
  • You will be redirected to log in to the JumpCloud User Portal.
  • The browser will be redirected back to the application and be automatically logged in.


Server to Cloud Migrations

If you happen to have started your journey to the cloud, check these couple of links that might help you with the Atlassian Acess assessment process.


Additional References

Before you go, take a look at some additional resources to explore and learn more about what you can do with Atlassian Access and other features available under the organization's security.


I'm sure there is much more to share about that here. So, feel free to chime in with your thoughts and additional information!


Jimmy Seddon
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 3, 2021

This is a great walkthrough, thank you @Ivan Lima!

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Amaresh Ray – Multiplier
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
September 23, 2021

@Ivan Lima thank you for this. I also wanted to suggest an additional resource for Jumpcloud admins.

Using the Multiplier plugin, you can manage and administer Jumpcloud users and groups from within Jira. 

See for more details. 

Like Ivan Lima likes this


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