Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently asked questions or questions we didn’t get to during the demo along with some relevant resources.
The questions below are categorized by these topics:
SAML single sign-on (SSO)
SCIM / User provisioning / User management
Multi-factor authentication / Two-step verification
I’ll continue to update this post as new questions come through so be sure to follow the post for updates. If you have more questions about Atlassian Access, comment below and we’ll get to them as soon as we can.
If you’ve missed a demo or want to attend one in the future, register here for demos with live chat Q&A with our Customer and Product Advocate teams. If any of these times don’t work for you, we also have an on-demand version of the demo to watch at your own time.
Thanks! We can’t wait to hear from you in the comments or at a future demo!
Atlassian Access setup guide – Dig into each feature and how to successfully set up your trial
Overview of domain verification – Guide on what it is and how it works
SAML single sign-on (SSO) – Guide on what it is and how it works
SCIM automated user provisioning – Guide on what it is and how it works
Zero Trust security, explained – Why Zero Trust matters in the cloud and how to get started
Flexibility with multiple authentication policies – Achieve security goals by setting up different policies
Resources – Whitepapers, blogs, webinars, and more on how to securely manage users
We are in the process of verifying our domain and claiming our users, but we have users who already have an Atlassian account. Can you describe what will happen to them? Verifying your domain and claiming users on that domain will bring in those existing users as your managed accounts. This won’t change their product access or how they log in, but will transfer certain account functionality (such as deleting your Atlassian account or updating your email address) over to you as the Organization Administrator.
What happens when I am setting up MFA for the first time? Do my users get an email asking them to set it up with their authentication app? If your organization has the multiple authentication policies feature, users will receive an email when admins enforce MFA. If you do not yet have this feature, your users will not receive an email. The MFA enforcement will apply the next time the user logs in. If you want to enforce MFA for your users immediately, you can reset sessions to force users to log out. You can read more about enforced two-step verification in our support documentation.
How far back are audit logs accessible? With an Atlassian Access subscription, audit logs are available for 180 days. If you need audit logs for longer than this duration, you will want to export your logs before the 180 days are over. There is more information about audit logs in our support documentation.
How many users can we provision with an educational license of Atlassian Access? There is no limit to provisioning users through Atlassian Access. You’d only be limited by the number of seats available under the product you’re adding users to.
How does Atlassian Access billing work for an educational license? For our academic institution customers, Atlassian Access is free of charge. There is more information about pricing for academic institutions here.
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