Unable to connect MS Teams channel to Atlas project ?

[Amandine Rimbert]

We are using Atlassian Home to report on our projects and we successfully managed to allow connection with our MS Teams. In the Share feature of an Atlas project, you can then choose a specific MS Teams channel in which you would like to automatically post project updates. I am able to see our existing Channels and select one, but then when I want to save it and click on "Done", I systematically get a generic error message "Something went wrong while connecting to Microsoft Teams. Please try again in a few minutes". (We tried on multiple days already, so it's not just a temporary issue).

Are there other people facing the same issue ? Any advice on what the problem could be ? As we are now stuck and do not know how to get more info on what is failing.

Thanks in advance !

[Steffen Opel _Utoolity_]

The Atlassian Team has provided an accepted answer to a related question Could not Connect to Microsoft Teams:

It's a known issue after releasing Microsoft Teams v2. There is a problem in the desktop application, especially if a user is logged in several Microsoft Teams accounts.

As a workaround to sign in to Atlas application, you can use the browser version of Microsoft Teams. After that, you can continue using the desktop Microsoft Teams application.

That being said, given you are experiencing the problem despite being supposedly addressed already, there might be other root causes in play still, as suggested in an alternative answer:

I had this same issue. It seems that, for us at least, it's because we have a GCC High 365 account and this is the reason it can't connect.

[Amandine Rimbert]

Actually we figured out that this is due to privacy settings of the targeted MS Teams group. If the MS Teams group is public and I am not owner of it, then I am able to connect my Atlassian Home project to the needed Teams channel (provided that the channel is also public, and not private).