How to customize notifications in Atlas

[Ethan Walker]

I’m trying to figure out how to customize notifications in Atlas for our team. I want to set things up so that we get alerts for specific events, like when someone is assigned a ticket or leaves a comment. I’m not sure how to do this with the current settings.

Can anyone help me with:

1. How to set up custom notifications for different activities?
2. How to choose who gets these notifications?
3. If there are any plugins or tools that can help with this?

Any simple tips or guides would be super helpful!

Thanks a bunch!

[Walter Buggenhout]

Hi @Ethan Walker and welcome to the Community!

Are you sure your question is about Atlas? Atlas (which is now being incorporated in Atlassian Platform Experiences and is no longer available as a separate product) works with projects and goals, but not issues or tickets.

With these Atlas projects and goals, notification messages to prompt users to provide a status update go out automatically at the end of each week (for projects) or month (for goals) to the owners. A digest with a summary of all updates to stakeholders goes out at the beginning of the next week or month. This is not configurable.

Assigning tickets or adding comments to them happens in Jira. How Jira sends notifications is determined by the type of project these are in. For company managed projects, you should have a look at notification schemes. Team managed projects have their own notification settings.

Hope this helps!  

[Tim Holme]

I would love to be able to configure the notification frequency. Some goals I'd want to see weekly updates

[Mike Vitale]

We've been testing out the Atlassian Home App in Microsoft Teams. With this our users are seeing weekly updates from the projects they are either leading or contributing to, but in some cases they are not automatically seeing updates (or comments to updates) which a contributor would post in the project, automatically populated to Teams. Where can I find more information re. proper configuration of the Atlassian Home App for end users? Ideally if you are a project lead or contributor, even a follower, and you have the Atlassian Home App added to teams and connected to the proper site, I would expect any project your participating in to push notifications to the app.