Atlas will not authenticate in Teams to Connect

[Michelle]

We have been using Atlas and updates via Slack and email work fine. We recently have the Atlas app added to Teams however no one in our company is able to login and we continue to just get the blank rolling screen. 

We have tried old Teams vs new Teams, app vs browser, v1 vs v2. 

Any advice on how to resolve this? 

We have been trying to sort this out for close to a week now with no success

[Rostyslav Synenko]

Hi @Michelle ,

Thanks for reporting!

It's a known issue. The team is working on solving it.

[Rostyslav Synenko]

@Michelle Could you please try to type login command in the chat with the app and login from the received card? There were made some updates and the issue might be resolved.

There are some cases when the login process can't be performed due to internal policies applied to a Microsoft Teams tenant. If that's the case, the screen will show this now. If not, we'll have more details anyways due to another change that have been just introduced there.
It will show something like on this screenshot if this is a tenant policy limitation.

[Frode Nilsen]

I can only confirm we have the same problem, reported here Can't login from MS Teams to Atlas (from the Atlas app) 

[Michelle]

@Rostyslav Synenko yes this is the screen I am getting as per your instructions above. Do you recommend any thing further? 

[Rostyslav Synenko]

Hi @Frode Nilsen @Michelle ,

I have some updates. There is a bug in a Microsoft Teams lib that is used. This causes broken login flow.

The team said that you can try now to login into the app. Type login command in the chat with the app and login from the received card

Sorry for the inconvenience. I hope it'll help you.