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Can't login from MS Teams to Atlas (from the Atlas app)

Frode Nilsen May 29, 2024

When trying to login in from the Atlas Welcome message in Teams

Atlas login.png

is just get the spinning wheel

Atlas login.png

The same happens both from web app and desktop.

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Rostyslav Synenko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 30, 2024

Hi @Frode Nilsen,

 

Thanks for reporting!

 

I wasn't able to reproduce this at the moment. We'll check this issue.

 

Have you tried to use login command in the chat with the app and login from it? Is there the same issue?

Screenshot 2024-05-30 at 11.19.13.png

Frode Nilsen May 30, 2024

Hi @Rostyslav Synenko 

thank you for looking into this.

My chat looks like Skjermbilde 2024-05-30 103158.png

and it is this Login I'm trying.

Frode Nilsen June 6, 2024

@Rostyslav Synenko 

Ah - finally understood what you meant :)

Yes, this results in exactly the same spinning wheel. 

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June 10, 2024

Same Problem

Rostyslav Synenko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 11, 2024

@Frode Nilsen Could you please try to type login command in the chat with the app and login from the received card again? There were made some updates and the issue might be resolved.

There are some cases when the login process can't be performed due to internal policies applied to a Microsoft Teams tenant. If that's the case, the screen will show this now. If not, we'll have more details anyways due to another change that have been just introduced there.
It will show something like on this screenshot if this is a tenant policy limitation.

Screenshot 2024-06-11 at 13.18.24.png

Thanks!

 

Like Frode Nilsen likes this
Frode Nilsen June 11, 2024

Yepp, I got the response as shown in your screenshot (also in the browser client).

Investigating with our office 365 admin.

 

Thank you.

Frode Nilsen June 11, 2024

bilde.png

Hm, how do we solve this?

No app for admin to approved/accept.

Rostyslav Synenko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 11, 2024

@Frode Nilsen The team should receive more data for your case. The team will check new data at their end and I will get back to you.

Thanks for your patience.

Like Frode Nilsen likes this
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