Can't login from MS Teams to Atlas (from the Atlas app)

[Frode Nilsen]

When trying to login in from the Atlas Welcome message in Teams

is just get the spinning wheel

The same happens both from web app and desktop.

[Rostyslav Synenko]

Hi @Frode Nilsen,

Thanks for reporting!

I wasn't able to reproduce this at the moment. We'll check this issue.

Have you tried to use login command in the chat with the app and login from it? Is there the same issue?

[Frode Nilsen]

Hi @Rostyslav Synenko 

thank you for looking into this.

My chat looks like

and it is this Login I'm trying.

[Frode Nilsen]

@Rostyslav Synenko 

Ah - finally understood what you meant :)

Yes, this results in exactly the same spinning wheel. 

[Shaolin Life]

Same Problem

[Rostyslav Synenko]

@Frode Nilsen Could you please try to type login command in the chat with the app and login from the received card again? There were made some updates and the issue might be resolved.

There are some cases when the login process can't be performed due to internal policies applied to a Microsoft Teams tenant. If that's the case, the screen will show this now. If not, we'll have more details anyways due to another change that have been just introduced there.
It will show something like on this screenshot if this is a tenant policy limitation.

Thanks!

[Frode Nilsen]

Yepp, I got the response as shown in your screenshot (also in the browser client).

Investigating with our office 365 admin.

Thank you.

[Frode Nilsen]

Hm, how do we solve this?

No app for admin to approved/accept.

[Rostyslav Synenko]

@Frode Nilsen The team should receive more data for your case. The team will check new data at their end and I will get back to you.

Thanks for your patience.

[Rostyslav Synenko]

Hi,

I have some updates. There is a bug in a Microsoft Teams lib that is used. This causes broken login flow.

The team said that you can try now to login into the app. Type login command in the chat with the app and login from the received card

Sorry for the inconvenience. I hope it'll help you.

[Frode Nilsen]

Everything is OK her now :)