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The self-service approach is what we value and try to implement with our apps. Allowing customers to escalate Jira tickets helps us to deliver top-notch customer support and to speed up critical ticket resolution. By embracing this self-service approach and leveraging the power of escalation, we have witnessed improved transparency, efficient workflow, and, ultimately, greater customer satisfaction. This particular implementation has revolutionized our support system, allowing us to swiftly identify and prioritize urgent cases, ensuring that they receive immediate attention from our dedicated support agents.
Keep reading because we will explore how this feature has become an integral part of our internal process. 👀
Customer perspective - request details view
Agent perspective - issue view
Kate Pawlak _Appsvio_