Introducing TicketBook – Service Contract Management for Jira

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OBSS has good news for those struggling to keep track of service quotas and usages.

With the launch of TicketBook – Service Contract Management for Jira, say goodbye to preparing reports manually.

As your service business grows and the number of services, customers, or vendors increases, tracking service contracts becomes increasingly cumbersome. Of course; Jira has issues, work logs, and tickets with SLA timers on them, but no solution shows you the big picture. Trying to prepare manual reports to keep track of service quotas and usages adds another layer of complexity, making it difficult to reach accurate data quickly.

Enter TicketBook:

TicketBook is a game-changer for businesses looking to simplify service agreement management at scale. Whether you are a business working with several vendors or a vendor working with several customers, creating contracts and tracking quotas has never been easier.

TicketBook allows users to create contracts tailored to their unique service agreements. Each contract can contain one or more clauses, allowing for precise tracking of commitments between parties.

Users can define rules and parameters for each clause, such as:

• Limiting the number of tickets a customer can create per month.
• Allocating monthly service hours for vendors.
• Establishing SLA success rate targets and deviation thresholds.

TicketBook – Sample Contract Definition

Effortless Contract Reporting:

TicketBook provides comprehensive reports that show how much of the contract quota was consumed in each period, eliminating the need for manual tracking and reporting. Users can monitor consumption against quotas for each period, whether monthly, annually, or within a custom timeframe.

These reports offer valuable insights into contract performance, highlighting areas where quotas have been exceeded or where compliance may be lacking.

TicketBook – Sample Contract Report

SLA Reporting:

Independent from Contracts and Contract Reports, TicketBook allows you to create one-of-a-kind SLA reports. These reports allow you to calculate the success rate of your SLAs for each project, component, service, customer, vendor, or any other issue field you like. 

TicketBook – Sample SLA Success Rate Report

Built for Jira:

For SLA-related clauses, TicketBook leverages the power of Jira Service Management and creates reports on existing SLA timers of Jira Service Management. For other clauses, TicketBook can be used on any edition of Jira. This integration ensures that TicketBook reporting is built on your living and breathing issues. No need to define new SLAs, no need to build new integrations, and most important of all, no more preparing manual reports.

Be an Early Adopter:

During its Beta period, TicketBook is here to use as a free app.

This is just the beginning. We have a lot of good stuff in our backlog but “What comes next?” will be decided by our customers.

Don’t miss this opportunity to be one of the early adopters and shape the future of TicketBook. Your feedback will guide the product roadmap and make sure TicketBook meets your needs.

Ready to simplify your service agreement management? Join the TicketBook Beta program today and take the first step towards effortless contract management.

For more information and to get started, visit TicketBook’s marketplace page or reach out to our team at appsupport@obss.tech

Start using TicketBook and simplify your service agreement management today!

[Martin Runge]

Great features! I will include it in our demo ;)