How to use Lookup Asset object in Automations for User Attribut?

[Kaja Iske]

Hi,

we have an actual problem:

We have an objectType in Assets that includes all employees with a few attributes. One of the abttributes is the supervisor as a user attribute.

Furthermore we have a customfield with the type "Assets readonly object" which shows the reporters employee object.

Now we want to build an automation that automatically fills the Request participant with the Supervisor attribute.

I have tried the following:

But it does not work an I've got an error message:

Do you have any idea about that?

Thank you!

[Marko Blagus]

Hello @Kaja Iske,

Do you retrieve the attribute from issue's custom field?

If that's the case you can try with {{custom_field_name.Supervisor}} to get the "Supervisor" attribute value.

For example if your custom field name is "Employee", try with {{Employee.Supervisor}}.

I hope this helps.

Best regards,

Marko Blagus

[Kaja Iske]

Hi @Marko Blagus ,

the custom field only shows the employee.

I've tried your idea but I get the same error message (No object with the key '' exists). 

Best regards

Kaja Iske

[Marko Blagus]

Can you please send me a screenshot of your automation with my suggestion?

Best regards,

Marko Blagus

[Kaja Iske]

[Marko Blagus]

No, try to remove the step "Lookup Asset", just copy the value from Object's attribute to the field "Request participants". 

For "Request participants" value try to put {{Employee.Supervisor}}.

Let me know.

Best regards,

Marko Blagus

[Kaja Iske]

Now I get "Success" in the Audit log but it has no effect. The Request participant has not been filled.

[Marko Blagus]

You get the message that field is edited successfully but it's not?

Does your object have the value for that attribute?

Best regards,

Marko Blagus

[Kaja Iske]

Yes, it definitely has. :-(

[Marko Blagus]

Check out this solution.

Maybe it will help you solve your problem.

Let me know.

Best regards,

Marko Blagus

[Marko Blagus]

Try to add .accountId when you're trying to put attribute's value to the "Request participants" field.

[Kaja Iske]

I tried your ideas in many combinations but it doesn't work. I think that I don't even get the correct value from the customfield, because instead of changing the request participants, I just had the text written in a comment. So far I have not gotten the correct supervisor back.

[Kaja Iske]

Hi,

so I was in contact with the vendor. There is a bug with Asset read only custom fields. When we use the normal Asset object it works. The way I used before (see my first description) was correct.

Thanks anyway for the support :-)!

Best regards

Kaja