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How to Auto assign issues to "Assignee" in JSM based on Automation with Groovy Scripting

Syed Javeed Ahammad
September 25, 2023

Hi @Levente Szabo _Midori_ 

 

How to Auto assign issues to "Assignee" in "JSM" based on Automation with Groovy Scripting

based on Category and Subcategory cascading Field

Example

 if Category ("ABC") and Subcategory ("EFG") Selected then "abc@xyz.com" should add as "Assignee" in Ticket

 

cat.png

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Syed Javeed Ahammad
September 25, 2023

@Levente Szabo _Midori_ 

 

please Support by sharing any sample Groovy Source code

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