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🎹 Happy Apptoberfest 2023: Funky ITSM with Jira Service Management and Microsoft 365

Gather around, because this Apptoberfest, we've got a groove that's so funky, it'll spice up your ITSM game. Internal customers bouncing between different communication channels? That's like a DJ mixing too many tracks at once. Our solution? We're bringing the party to their home turf. With Microsoft 365 for Jira, internal customers can raise melodic support tickets in a Microsoft Teams tab, while our IT support musicians on the other side quickly reach out to them via Teams chat, all within the ticket.

Scratch your Jira Service Management turntables with Microsoft Teams

With Microsoft 365 for Jira, your JSM portal becomes a tab in Teams. Same functionality as in Jira, but it's as easy as grooving to the beat for internal customers. Pin that icon in your Teams ribbon, where everyone can see it. No more juggling multiple communication channels; it's all streamlined through Microsoft Teams, with every note documented in the JSM ticket.

How sweet the sound: communication in Jira Service Management via Microsoft Teams

And what about unhinged Jira communication? It's like trying to play a jazz solo with a rusty trumpet. Service agents can chat with customers right inside the Jira ticket via Microsoft Teams. Updates on the JSM ticket are automatically posted in the Microsoft Teams chat, like a reliable bassline. Including CSAT collection – full customer satisfaction incoming.

Are you feeling the rhythm yet? Check out the vibes in our Microsoft 365 for Jira – Funky ITSM video on YouTube, and get ready to move and groove to the sounds of efficient ticket resolution.

Demo: Microsoft 365 for Jira – Funky ITSM

Let's celebrate Apptoberfest with some ITSM beats:

🎹 Customers can raise support requests in Microsoft Teams

πŸͺ© Quick and transparent communication right in your Jira tickets via Microsoft Teams

πŸ’ƒ Faster time-to resolution; improved customer satisfaction

Get ready to groove, because Microsoft 365 for Jira is here to make your ITSM game funky, melodic, and super smooth. Start your 30-day free trial to explore all the capabilities offered by Microsoft 365 for Jira and keep celebrating Apptoberfest 2023!





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Teodora _Old Street Solutions_Tempo_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 02, 2023

Such a fresh video, I love it @Britta Neugebauer _yasoon_ πŸ˜ We need more keyboards like this in our lives :D 

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Zoriana Bogutska_Adaptavist_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Oct 03, 2023

Awesome music demo :) 

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