XRAY: Error rendering Web Panel

[Christopher Kemp]

We are getting the following error message when trying to use XRAY:

"Error rendering Web Panel. Authentication request has expired. Try reloading the page."

Also, it won’t let us uninstall the App to try and solve the error, as the Uninstall button is greyed out. We already cancelled our XRAY subscription but it still does not work.

XRAY support also could not help us and told us to contact Atlassian support, which we don't have access to as we are on the free plan...

[Marc - Devoteam]

Hi @Christopher Kemp 

Go to the Billing in your Atlassian admin and choose the manage option on any product.

Lookup Xray and remove and via the dots menu remove xray.

[Christopher Kemp]

Hi @Marc - Devoteam 

Thank you for your reply.

Unfortunately this does not work. There is no option to remove.

[Marc - Devoteam]

Hi @Christopher Kemp 

The raise an issue around Billing with Atlassian.

I had the same and raised an issue regarding this for another app with Atlassian.

They gave me this solution and it worked for me, on my free tier instance.

[asma sliti]

What was the solution please ?