Tempo not working (no time log, no time sheets)

[Sophie Hengartner]

Today out of nowhere, tempo stopped working for me. I wanted to log the hours of the task I was currently working on, but where the tempo field should've been was blank (but the little "Tempo" header was still there). When I tried to check my timesheets, it only loaded the error message "Oops, looks like you found a dead link".

This is especially confusing to me because yesterday it worked just fine.

I'm not the admin so I can't investigate if it's a settings issue.

Any help?

[Chris Chappelear _Tempo_ · Accepted solution]

Hi @Sophie Hengartner !

I would suggest submitting a ticket to the Tempo help desk. They are very responsive and should be able to help you with your issue.

Best,

Chris 'Chappy' Chappelear

Tempo Product Marketing

[Tansu Akdeniz]

Hi @Sophie Hengartner 

Welcome to the community.

It is better to reach Jira admin so admin can investigate the issue in detail. There might be a Jira-wide problem.

If no solution can be found, you can reach out to the app vendor and report the issue via this page.