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Service Desk Approval using Script Runner

Gezim Shehu [Communardo]
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 27, 2018

Hi,

 

Can't seem to figure out how to simulate the correct approval function without actually using it.

My situation is that I have a custom implementation for Mail Approval which uses Email this issue add-on to handle the mails and trigger a transition which either requires a Service Desk Approval or a Custom Script condition to be fulfilled.

This works fine, though "Approval History" is lost, because it has not technically been "Approved".

I tried looking up other posts and documentation, but no luck.

Any help is appreciated.

 

Best Regards

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