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No access to existing template

anna_karpova
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December 7, 2023

Each time i´m trying to use the existing template for User Story (choosing Template from the list ) I receive following message: You must allow "Issue Templates Agent UI modifications" to access your Atlassian products to create this issue. 
So, I allow access. But I still don´t have the Template loaded.

What could be the reason and how to fix it, please?

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Kate Pawlak _Appsvio_
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 7, 2023

Hi @anna_karpova ,

I'm a vendor of Issue Templates Agent. Please update to the latest version of our app. In case of any problems, create a request on our customer portal. I'll be happy to help!

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Marc - Devoteam
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December 7, 2023

Hi @anna_karpova 

Welcome to the community.

Have the global permissions on usage of the app been set correctly?

Example of my permissions

Screenshot 2023-12-07 at 09.55.40.png

Has the license not expired of the app or is there an update availabe for the app?

I discovered the app had been updated, pressed update in the "Manage app" section and this error went away.

anna_karpova
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 10, 2023

Hello! Thank you very much for quick reply. I don´t have an admin status for our Jira. So I sent your answer to the admin, he promised to check this. 

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