I want to clone comments with Scriptrunner for Jira Cloud

[Drew Nedderman]

How can I create a listener that will clone comments along with an issue? Does it matter that a comment author is an external customer?

Sometimes our JSD issues need extra development support, and I need to clone the issue into a Jira Software project. The comments in the JSD issue are valuable feedback and information that the developer needs to help resolve the issue.  

[Neta Elyakim]

You don't have an event for issue clone on Jira cloud, and even when you clone a ticket you can't know what was the original ticket because there is no link between them.

[Brittany Wispell]

Hi @Neta Elyakim

The creation of the link when you clone is optional. It is done by design of our ScriptRunner team. 

If you have any questions about it let me know! 

[Neta Elyakim]

Hey@Brittany Wispell,

Thank you for informing me.

@Drew Nedderman

If you have a link between them you can try to use this script-

def getComments = get('/rest/api/2/issue/${issue.key}/comment')
 .header('Content-Type', 'application/json')
 .asObject(Map)

if (getComments.status == 200){
 def comments = getComments.body.comments["body"]
 
 logger.info("comments: "+comments)
 
 if(!comments.isEmpty()){
 
 def issuelinks = issue.fields["issuelinks"]
 def inwardIssue = issuelinks["outwardIssue"] // or def inwardIssue = issuelinks["inwardIssue"] you need to check this
 
 def cloneIssue
 def requestBody
 for(int i=0;i<inwardIssue.size();i++){
 // check here the like type if is clone type
 cloneIssue = inwardIssue[i]
 }
if(cloneIssue != null){ 
 for(int i=0;i<comments.size();i++){
 def commentResp = post("/rest/api/2/issue/${cloneIssue.key}/comment")
 .header('Content-Type', 'application/json')
 .body([body: comments[i].toString()])
 .asObject(Map)
 
 assert commentResp.status == 201
 }
 }
}
}

[Brittany Wispell]

Hey @Drew Nedderman

You could modify this code. It is for a parent subtask relation. 

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.comments.Comment
 
Issue subtask = event.issue
Comment comment = event.comment
def commentManager = ComponentAccessor.getCommentManager()
 
if (subtask.isSubTask() && comment) {
 def parentIssue = subtask.getParentObject()
 def commentToParent = commentManager.create(
 parentIssue, //the parent issue to copy the comment
 comment.getAuthorApplicationUser(), //the author of the subtask's comment
 comment.getBody(), //the actual comment body
 comment.getGroupLevel(), // is the group name to limit comment visibility to, this must be a valid group name.
 comment.getRoleLevelId(), // is the id of the the ProjectRole to limit comment visibility to, this must reference a valid project role.
 false) //if true then an event of type EventType.ISSUE_COMMENTED_ID will be dispatched and any notifications listening for that event will be triggered. If false no event will be dispatched.
 log.info "Comment copied to parent issue ${parentIssue.getKey()}"
}

And here's a snippet of how you'd get the linked issues. 

def originIssue
issueLinkManager.getInwardLinks(issue.id)?.each {issueLink ->
 issueLink.sourceId
 Issue candidateIssue = issueManager.getIssueObject(issueLink.sourceId)
 if(candidateIssue.projectObject.key.equals(cloneParentKey)){
 originIssue = candidateIssue

I hope this helps get you started.  

[Drew Nedderman]

Hi @Brittany Wispell, does the code that you provided work for cloud instances? When I past it into the console I get static type checking errors.

Unable to resolve class for these lines:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.comments.Comment

 Thank you for your assistance!

[Brittany Wispell]

Hey @Drew Nedderman

Try adding ; to the end of those lines.