How do I prevent or notify someone who enters Clockwork time without an Original Estimate?

[Carolyn White]

When someone enters time in Clockwork and there is no Original Estimate, Jira disregrads the Time Spent in certain reports. We used to have a Super Admin who set up some kind of pop-up notification for something else to alert someone they were performing a "wrong" action. That person is no longer with the company and we need to mimic what he did for this situation. 

We want to block the time entry until they set an Original Estimate. If we can't do that, then we want to at least notify them immediately of their error. I cannot find either of these options as a Then statement in automation.

[John Funk · Accepted solution]

Hi Carolyn,

I suggest you contact the vendor directly for their guidance.

https://herocoders.atlassian.net/servicedesk/customer/portals

[Carolyn White]

Thank you @John Funk If the workflow validator doesn't work, I will certainly see if HeroCoders can help.

[John Funk]

Yep HeroCoders are very helpful!

[Aaron Pavez _ServiceRocket_ · Accepted solution]

Hi @Carolyn White 

You can do that with Workflow validators:

https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-validators-for-company-managed-projects/

A good way to set a required field and a required value is a new screen to add those values and a validator.

For a pop-up, you might have an app for that. JMWE does that.

Regards

[Carolyn White]

@Aaron Pavez _ServiceRocket_ Thank you! I think the workflow validator suggestion will work. I need to play with it a bit to see how I can get the trigger to be IF the story is moved to an In Progress status, and IF any child issues have a 0 Original Estimate, THEN display notification that time cannot be entered. At least I think I am on the right track now. Thank you for your help!