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Clockwork Fee add in for Jira

Sushmita Chakraborty September 2, 2024

Hello Everyone, 

We use the clockwork fee (free version) add-in in Jira to clock worklogs for our team.  In one particular task under one project, I observed that it says "worklogid changed" when my team member is updating time worked on that issue. While, I understand its a third party but some insights would be appreciated.

 

Attached a screenshot for references.Error Message- Worklog id.png

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Adaeze_Jude_HEROCODERS
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September 2, 2024

Hi @Sushmita Chakraborty

I am Adaeze, and I work with the team behind Clockwork Free; I will be assisting you.

This is not the usual notification from our App or when a worklog is updated. We do not update the Worklog ID. It seems to me that you have created a field and are using automation to update this field.

To learn more and better assist you, could you schedule a call with me here or open a ticket with our support team? We will review the setup or call you from there.

 

 

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John Funk
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September 2, 2024

Hi Sushmita,

It is best to contact the vendor directly to receive their feedback. 

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