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Behaviour plugin is not supporting Jira service management

pokalav
Contributor
June 5, 2024

Hi Team, 

 

   We are migrating from Datacenter to Cloud and part of that we have customised used in Jira servicemangement Behaviour script and we realised that the cloud behaviour plugin is not supporting to JSM? 

Kindly help and let us know how to proceed? is there any alternative? or the same plugin works with JSM cloud?

 

Thanks

Venkatesh

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Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 5, 2024

Hi @pokalav ,

correct, behaviours is not yet fully available on Cloud (https://docs.adaptavist.com/sr4jc/latest/features/behaviours#behaviours-supported-fields) and mainly JSM is not yet supported.

 

Alternatives are tricky since it is due to the limitations of the Cloud platform that there is not yet a match in functionality, so any app that wants is is working against those same limitations.

Depending on your requirements, you could look in to 

- Automations: to fill in field values after a change

- Forms: to get more dynamic content

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