"Time in status" CF errors to jira log

[Renni Verho]

we have Jira charting plugin in use which created customfield "Time in status" and we see errors related to it in Jira log : 

"automation-event-serializer:thread-2 ERROR"  .... "More than one value stored for custom field id'customfield_15304'. Values [3_*:*_2_*:*_121506000_*|*_6_*:*_2_*:*_137527000_*|*_10003_*:*_1_*:*_13000, 3_*:*_2_*:*_121506000_*|*_6_*:*_2_*:*_137527000_*|*_10003_*:*_1_*:*_13000] "

what data should be in that custom field and any ideas how we could fix current errors ? 

[Serg]

Hi, you need re-index jira

[Renni Verho]

Hi,

Jira re-indexing (both full and background) is done several times after plugin were installed, so I could assume that's not the problem. 

[Serg]

I think this problem no plugin. You can disable plugin and see error?

[Renni Verho]

Have done several tests in our test environment, but did not manage reproduce the case. 

In production problem still happens, but there plugin disabling is more challenging as plugin is in normal daily use.