Hi,
we have an actual problem:
We have an objectType in Assets that includes all employees with a few attributes. One of the abttributes is the supervisor as a user attribute.
Furthermore we have a customfield with the type "Assets readonly object" which shows the reporters employee object.
Now we want to build an automation that automatically fills the Request participant with the Supervisor attribute.
I have tried the following:
But it does not work an I've got an error message:
Do you have any idea about that?
Thank you!
Solved! Go to Solution.
Hi @Marko Blagus ,
the custom field only shows the employee.
I've tried your idea but I get the same error message (No object with the key '' exists).
Best regards
Kaja Iske
Can you please send me a screenshot of your automation with my suggestion?
Best regards,
Marko Blagus
No, try to remove the step "Lookup Asset", just copy the value from Object's attribute to the field "Request participants".
For "Request participants" value try to put {{Employee.Supervisor}}.
Let me know.
Best regards,
Marko Blagus
Now I get "Success" in the Audit log but it has no effect. The Request participant has not been filled.
You get the message that field is edited successfully but it's not?
Does your object have the value for that attribute?
Best regards,
Marko Blagus
Check out this solution.
Maybe it will help you solve your problem.
Let me know.
Best regards,
Marko Blagus
Try to add .accountId when you're trying to put attribute's value to the "Request participants" field.
I tried your ideas in many combinations but it doesn't work. I think that I don't even get the correct value from the customfield, because instead of changing the request participants, I just had the text written in a comment. So far I have not gotten the correct supervisor back.