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Duplicate key error on load - Easy Agile User Story Maps

Teagan
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
July 30, 2017

This error is caused by JIRA Software upon creation of a Sample Scrum Project. A field is added to multiple tabs on a screen, which JIRA does not permit. And when you load the story map for one of those projects an error is encountered.

If you see the error "500 - Duplicate key com.atlassian.jira.rest.v2.issue.FieldMetaBean" it means that there is a duplicate field on a screen. To remove it, follow the steps below:

  1. Navigate to JIRA Administration > Issues > Screens
  2. Look for the Screen mentioned in the SQL query result e.g. "SSD: Scrum Default Issue Screen"
  3. Click Configure and look for the field e.g. "assignee"
  4. Remove one of the fields from the screen.

 

*In case there are mutiple tabs, check for each tab whether the field is called twice

 

More details can be found in this JIRA Knowledge Base article: https://confluence.atlassian.com/jirakb/createissuemeta-returns-duplicate-key-error-872016885.html

 

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