Jira Issue Sync with Getint. Vendavo Real Use Case

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When you’re dealing with dozens of teams, tasks, and complex workflows, even a single Jira instance can become challenging to manage. Now imagine you have multiple Jira environments—each used by different teams with distinct configurations, custom fields, and issue types. How do you keep everyone on the same page without duplicating or losing any critical information?

That’s exactly where Vendavo Inc. found themselves. With a large, globally distributed workforce, Vendavo needed a reliable way to seamlessly synchronize tasks, issues, and updates across multiple Jira instances. The goal was to eliminate communication bottlenecks, reduce manual data entry, and provide a single source of truth for all stakeholders.

Here’s how Getint’s Jiira-to-Jira Issue Sync solved these challenges and why it might be the solution for your team as well.

The Challenge: Multiple Teams & Multiple Jira Instances

Vendavo provides solutions for advanced analytics and enterprise-scale optimization, serving a wide range of global customers. With engineering teams operating in different parts of the world, Vendavo ended up having multiple Jira instances—each used by distinct teams and departments. This setup led to:

• Siloed communication: Teams in different Jira projects or instances weren’t always on the same page.
• Duplicated efforts: Creating or copying the same issues in multiple Jira instances.
• Misaligned priorities: Without a single source of truth, it became difficult to track dependencies and coordinate work effectively.

Vendavo sought an integration solution that could unify these instances in near real-time while preserving the unique workflows, fields, and security requirements of each team.

The Solution: Getint’s Jira-to-Jira Issue Sync

Getint specializes in bringing clarity to complex software environments by connecting popular tools like Jira, Azure DevOps, Monday.com, GitHub, and more. For Vendavo, the Issue Sync functionality was the perfect fit to bridge their multiple Jira instances. Here’s how it helped:

1. Automated Bidirectional Synchronization
   Issues in one Jira instance automatically sync with the corresponding issues in another instance, along with comments, attachments, and status updates. This keeps everyone on the same page—no more manual copying or toggling between multiple Jiras.

2. Granular Field Mapping and Custom Workflows
   Vendavo’s teams each had unique workflows, fields, and statuses. With Getint’s advanced configuration, they could decide precisely which issue fields, statuses, and comments to sync—thus preserving business-critical processes for each team.

3. Real-Time Collaboration
   Comments, attachments, and status changes flow instantly between different Jira instances. Whether a developer in the Czech Republic updates a story or a product manager in the U.S. comments on a bug, every stakeholder sees the latest information in their local Jira project.

4. Security and Data Integrity
   Getint respects Jira permission schemes and security settings, ensuring that only authorized users can access sensitive information. Teams can safely share attachments, comments, or custom fields without compromising on compliance or data governance requirements.

Implementation Highlights

• Quick Deployment: Vendavo was able to install and configure Getint’s Jira-to-Jira integration in a short timeframe. The streamlined setup process minimized disruptions to ongoing projects.
• Flexible Configuration: From field mapping to synchronization frequency, Vendavo had the freedom to tailor the integration. They even mapped different issue types across projects—e.g., mapping a ‘Story’ in one instance to a ‘Change Request’ in another.
• Scalable for Future Growth: As Vendavo continues to expand, their integration can effortlessly scale to include additional Jira instances or new project teams.

The Results

1. Single Source of Truth
   With data flowing automatically between Jira instances, both local and global teams now rely on the same, up-to-date information. This transparency has fostered trust and boosted productivity.

2. Reduced Administrative Overhead
   By eliminating duplicate data entry, Vendavo’s project managers and developers could invest time in value-driven tasks instead of manually creating and updating Jira tickets.

3. Faster Issue Resolution
   Clear visibility into statuses and real-time updates helped teams resolve blockers more swiftly. No more back-and-forth emails or Slack messages asking, “Which Jira has the latest info?”

4. Enhanced Collaboration and Morale
   Synchronization of comments and attachments bridges the communication gap between geographically dispersed teams, fostering a greater sense of unity.

Key Takeaways

• Streamlined Processes: Properly configured two-way sync reduces manual tasks and keeps data consistent across teams.
• Improved Visibility: Real-time updates ensure everyone works off the same information, reducing confusion.
• Business-Driven Flexibility: With Getint’s granular settings, organizations can adapt the integration to match their unique processes and security policies.
• Seamless Scalability: As companies grow, they can include more Jira instances or additional products without re-engineering their entire setup.

Final Thoughts

Vendavo’s success story underscores how critical it is for modern enterprises to unify their workflows, especially when multiple Jira instances are involved. Getint’s Issue Sync helps teams transcend silos, maintain data accuracy, and speed up development cycles. If your organization faces similar challenges—managing multiple Jira instances, complex workflows, or global teams—consider leveraging an integration like Getint to bridge the gap and streamline your processes.

Interested in learning more?
Check out Getint’s Jira–Jira Integration for a deeper dive into this success story. Feel free to reach out to us for more information or a personalized demo. We’re here to help you sync your way to better collaboration!