Clear the cache for Microsoft Teams desktop application

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To clear the cache of your Microsoft Teams applications locally, you can follow the steps as below:

Windows

1 Quit Microsoft Teams desktop application. To do this, either right-click Teams from the Icon Tray and select Quit or run Task Manager and fully kill the process.

2 Go to File Explorer and type in %appdata%\Microsoft\teams.

3 Once in the directory, you’ll see a few of the following folders:

• From ‘Application Cache’, go to Cache and delete any of the files in the Cache location. “%appdata%\Microsoft\teams\application cache\cache”

• From ‘Blob_storage’, delete any files that are located here if any. “%appdata%\Microsoft\teams\blob_storage”

• Within ‘Cache’, delete all files “%appdata%\Microsoft\teams\Cache”

• Within ‘databases’, delete all files “%appdata%\Microsoft\teams\databases”

• Within ‘GPUCache’, delete all files “%appdata%\Microsoft\teams\GPUcache”

• Within ‘IndexedDB’, delete the .db file “%appdata%\Microsoft\teams\IndexedDB”

• Within ‘Local Storage’, delete all files “%appdata%\Microsoft\teams\Local Storage”

• Lastly, from ‘tmp’, delete any file “%appdata%\Microsoft\teams\tmp”

4 Reopen Microsoft Teams application.

macOS

1 Quit Microsoft Teams.

2 Open the Finder.

3 On the Finder, select Go > Go to Folder or press Shift+command+Z and paste the following folder paths:

• "~/Library/Application Support/Microsoft/Teams/Application Cache/Cache"

• "~/Library/Application Support/Microsoft/Teams/blob_storage"

• "~/Library/Application Support/Microsoft/Teams/Cache"

• "~/Library/Application Support/Microsoft/Teams/databases"

• "~/Library/Application Support/Microsoft/Teams/GPUCache"

• "~/Library/Application Support/Microsoft/Teams/IndexedDB"

• "~/Library/Application Support/Microsoft/Teams/Local Storage"

• "~/Library/Application Support/Microsoft/Teams/tmp"

4 Restart Microsoft Teams.