Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Using Kanban board in Service Desk trial

Hi,

 

I'm evaluating Service Desk in Trial mode.

https://tiboservicedesk.atlassian.net

But it doesn't have a Kanban board.
I did find a comment that it would be possible if you create a kanban board
from JIRA and 'connect' it to the service desk project.

But how can this be done if I only have a trial for Service Desk?

 

Kind regards,

Tijs.

2 answers

Tijs

JSD is an JIRA add-on, if you want to create a Scrum or Kanban board, you will need to install JIRA on your server. By doing this, you will be able to customized much more for your needs.

Tony Pham

 

That's not quite right.  JSD is an application,  for JIRA, not an add-on.  Secondly, JIRA does not have Kanban or Scrum boards.  Those are implemented by JIRA Software, which is another application for it.

JIRA Core only has "business" type boards (and that's a "lab" experimental function, not formally supported yet)

I have JIRA Software, JIRA Core AND JIRA Service Desk - cloud version.  I have tried creating a Kanban board from a Service Desk project, however the issues do not pull to the board.  I have verified the statuses are provided for in the columns and verified that the filter returns issues.  In fact, when I view the column config view, it shows issue counts for the issues that are not pulling to the board.  Any suggestions?

 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Agile

Join us LIVE: Atlassian & Experts Talk Research & Insights @ Scale

Hello all! What have you learned from your customers lately? Our live-streamed series continues by exploring CX, UX, and the power of research & insights at scale with Leisa Reichelt, Head of R...

239 views 3 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you