Items showing in sprint on kanban not reflected in planning mode

[Tim Cannon]

I have a several sprints created in planning mode. There is currently an active sprint with 45 issues. when I go to the kanban all my issues show up. When I look at reports all my story points are accounted for. However when I go to planning mode it shows only 4 issues in the sprint. The rest of the issues that are showing up in the back log. When I view the issues in detailed mode it shows they are part of my active sprint. If I pull them up from the back log into the active sprint they move there until I refresh the page and again they are showing in the backlog. After some poking around I found out that the 4 issues that remain in the sprint in planning mode are issues with out Epics. When I give an issue an Epic link is filters down to the back log, but only in planning mode.

Any ideas why this is happening?

[Sam Hall · Accepted solution]

Hi Tim - Do you use JIRA Cloud or JIRA Server?

It sounds like a similar issue to that mentioned in these posts:

https://community.atlassian.com/t5/JIRA-discussions/All-Tasks-with-an-Epics-are-not-showing-in-their-own-sprints-But/td-p/585115

https://community.atlassian.com/t5/JIRA-questions/Issues-not-showing-up-under-assigned-sprint-in-scrum-board/qaq-p/585131

https://community.atlassian.com/t5/Questions/Why-are-ALL-my-Issues-moved-to-Backlog-including-ones-in-current/qaq-p/584843

[Tim Cannon]

yep we use cloud, and it is very clearly a comminity wide issue.

[Sam Hall]

Yep. 

Just to close this off.

Atlassian confirmed it was a bug affecting Cloud, which is now resolved.

More info:

https://jira.atlassian.com/browse/JSWCLOUD-16022

and

https://atlassian.statuspage.io/incidents/954zy88q0dy2