An owner of a particular board has left the company and IT have completely deleted their user. As such this seems to have locked down the owner to their user and not even administrators can update this which means I cannot edit all of the board config.
Can anything be done other than creating a new board?
Thanks
Hello @jo astley
I think you might be able to work around the issue without having to recur to your admin. Every board a few configuration details and is driven by a filter query. You can access the board settings by click on the meatballs button on the top right of the board. There you can see:
If you want to fix the issue on your own you can recreate the filter with your user and create a new board driven by it. Afterwards, it would be a matter of porting the custom configurations your board has.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thank you. I did think about creating a new board but as boards are being used currently I do not really want to cause disruption. We will be making amends to our offboarding process to ensure that boards are changed before they are deactivated and subsequently deleted. Thanks
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @jo astley ,
On a side note...You may want to consider just deactivating the user when they leave and not deleting them. Inactive users do not affect your licensing costs, and one never knows when something may come up that required an admin to access their data.
-Scott
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks Scott. We are changing our offboarding to include the changing of ownership. I do think Administrators should be able to do this themselves in JIRA but se la vi. Its not about the licensing its more of a security thing as to why we delete. So that people cannot be incorrectly re-activated but thanks for the suggestion :)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @jo astley ,
The only way to do this is to recreate the user in Jira, make sure they are an "active" user (not disabled) and then have the site admin log in to Jira as the user and reassign the board to someone else.
-Scott
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Recommended Learning For You
Level up your skills with Atlassian learning
Jira Align Program Essentials
Learn how to use Jira Align at the program level and how to plan for and manage your Program Increment (PI).
Managing Agile Boards and Reports
Learn how to pick the right board type for your team and customize it to fit your specific requirements.
Atlassian Certified Associate
Jira Software Board Configuration
Earn an associate-level credential from Atlassian that shows you can effectively configure Jira Software boards.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.