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How do I change the owner of a board when their user has been deleted from the users

An owner of a particular board has left the company and IT have completely deleted their user. As such this seems to have locked down the owner to their user and not even administrators can update this which means I cannot edit all of the board config.

Can anything be done other than creating a new board?


2 answers

0 votes
Scott Theus Community Leader Dec 20, 2019

Hi @jo astley ,

The only way to do this is to recreate the user in Jira, make sure they are an "active" user (not disabled) and then have the site admin log in to Jira as the user and reassign the board to someone else. 


0 votes

Hello @jo astley

I think you might be able to work around the issue without having to recur to your admin. Every board a few configuration details and is driven by a filter query. You can access the board settings by click on the meatballs button on the top right of the board. There you can see:

  • the filter query that drives it
  • any additional sub-filters
  • swimlane configs
  • quick filters
  • ...

If you want to fix the issue on your own you can recreate the filter with your user and create a new board driven by it. Afterwards, it would be a matter of porting the custom configurations your board has.

Thank you. I did think about creating a new board but as boards are being used currently I do not really want to cause disruption. We will be making amends to our offboarding process to ensure that boards are changed before they are deactivated and subsequently deleted. Thanks

Scott Theus Community Leader Jan 10, 2020

Hi @jo astley ,

On a side note...You may want to consider just deactivating the user when they leave and not deleting them. Inactive users do not affect your licensing costs, and one never knows when something may come up that required an admin to access their data.


Thanks Scott. We are changing our offboarding to include the changing of ownership. I do think Administrators should be able to do this themselves in JIRA but se la vi. Its not about the licensing its more of a security thing as to why we delete. So that people cannot be incorrectly re-activated but thanks for the suggestion :)

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