A problem with the user and multi-user picker fields, is that when you edit an issue you cannot see the display names of the selected users (JRASERVER-31023).
This is a problem for organisations that use machine-generated or otherwise obscure user names… common in large companies. When this is the case the user field will show something like "n1234567":
If not you can grab a standalone plugin from here.
Full source is in this repo.
...userSearchService = ComponentAccessor.getComponent(UserSearchService.class); UserSearchParams userSearchParams = (new UserSearchParams.Builder()).allowEmptyQuery(true).includeActive(true...
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