Hello Atlassian Community!
Each month, we run a series of Spotlights to highlight Marketplace vendors and apps that our team thinks this Community would find valuable. In last month's Spotlight on Zephyr, we highlighted Zephyr, a Platinum Top Vendor that is well known for their test management solutions.
This month, our Spotlight is on our Gold Top Vendor Deviniti- a marketplace vendor and Atlassian Solution Partner that has been doing lots of work in ITSM.
Deviniti is an Atlassian Platinum Solution Partner and Atlassian Gold Top Vendor that has 17 apps on Marketplace for Jira Software and Jira Service Desk. The company has been focused on the IT market since they first started 18 years ago under their previous name InTenso. Their new name Deviniti, which comes from the combination of development and infinity, is meant to better align with the company's vision of providing companies with technology-driven results. Deviniti is doing lots of work in the ITSM field with webinars, content series, and even hosting their own Jira Service Desk event this year. Check out their collection of apps on the Atlassian Marketplace!
Many of the fortune 500 work with Deviniti.
In a 4-part series of articles on Atlassian Community, Deviniti has been talking about how to improve your customer's journey with Jira Service Desk. Starting with an earlier blog this year on the 7 most common concerns of JSD, Deviniti dug further into the data to come up with suggestions for each part of the customer journey. The articles focus respectively on 4 customer touch points of JSD - the help center, the request form, the request detail view, and the "my request section". In Part 1 on the help center, Deviniti focuses on the customization possibilities and translation options for building a unified customer experience. Part 2 on the request form addresses the need to ask the right questions through custom fields, dynamic forms, and bundled fields in order to get the right answers. Part 3 on the request detail view describes the possibilities of custom statuses and building out advanced customization with apps. Part 4 is not out yet but keep a lookout for the last article in this series!
Any additional tips to improve your customer's JSD journey?
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