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Marketplace Spotlight: Create the ultimate customer portal with these apps for Jira Service Desk

                                   Exploring Possibilities@2x.png

Ready to kick things off for the new year? We are – and we’re starting things off this year with suggestions on how to build a top-notch customer portal with Jira Service Desk! Turn your customers into product advocates by delivering a stellar customer support experience and find apps that allow you to work smarter (not harder!). Jira Service Desk helps you deliver an easy-to-use customer portal right out of the box. We're focusing this post on how you can take that customer experience to the next level with custom themes to keep you on brand and provide a consistent customer experience, dynamic forms that allow fields to be hidden or displayed depending on the previous selection, and real-time chat to keep you connected with your customers.


Refined Theme by RefinedWiki

Create a cohesive brand experience with customized themes for Jira Service Desk

                                                                    Refined Theme.png                                                       

With Refined Theme for Jira Service Desk or Refined Sites (the cloud version), you can build a customer facing support site in minutes - yes minutes! No need for complex coding. The app allows you to customize your portal with your brand colors, logos, and layout. It also offers you the tools to build a visual experience for your customers and add additional context modules such as search, quick link icons, and navigation context. A must-have for Jira Service Desk users who want to impress customers with a beautiful and simple user experience.


Extension for Jira Service Desk by Deviniti

Customize your forms with advanced features


Take your Jira Service Desk forms to the next level with the ability to create dynamic request forms, custom fields, and more! This app offers a bunch of additional features for the customer like displaying assignee, SLAs, linked issues on the request view as well as conditional forms, which allows for fields to be displayed only when relevant to the customer’s previous selection. Additionally, Jira Service Desk users can create advanced permissions to request types, fields, and options on your customer portal so you can decide which customers see certain information. Trusted by over 2,500 customers and well reviewed, it’s another app on the Atlassian Marketplace that will enhance both customer and agent experience with Jira Service Desk.


Chat for Jira Service Desk by Spartez

Add live-chat abilities to any webpage

                                                                   Chat for JSD.png

Currently only available for Server and Data Center, this app allows Jira Service Desk agents to chat directly with customers without the use of a third party software. Similar to LiveChat and Zendesk Chat, this app’s live chat box turns every customer comment into a support desk ticket where agent and customer can seamlessly interact. Chat with customers wherever you want on any website and customer portal and view additional information such as when a customer is online and which page they initiated the chat from. Take your customer support experience to the next level by connecting with customers in real-time with this app for Jira Service Desk!


Convinced it’s time to super-charge your Jira Service Desk instance? Give these apps a chance or check out this page for more recommendations and wow your customers with an enhanced experience! Do you have any other suggestions of what apps enhance the experience for customers in a customer portal? Tell us your thoughts below! We’d love to hear from you on what apps create the best customer portal with Jira Service Desk.




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Meg Holbrook
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Jan 15, 2019

Hey Emilee -

Great roundup of marketplace apps! I couldn't live without Automation for JIRA.

Such an invaluable tool for sending automated emails, transitioning requests, creating some really awesome triage automations - I could go on for days. If you're a less technical user who wants functionality as close as possible to scriptrunner, you'll want to check this out. 

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Community Manager
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Jan 16, 2019

Thanks for sharing your experience @Meg Holbrook! There are lots of great apps for this use case and its hard to pick just a few. I love hearing about which apps people depend on :) 

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