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Hey, can anyone help? we have Jira Subscription, Confluence Subscription, Bitbucket Subscription, and an Advanced Roadmaps Subscription but we don't use Advanced Roadmaps (we think), and its costing $10+gst per month USD extra on top of the others, if I drop this does it affect my other subscriptions or data?
The documentation around this is very ambiguous.
Hi @Donna Cooney ,
If you unsubscribe it shouldn't affect your other subscriptions. There is another similar post that referred to Portfolio (the former Advanced Roadmaps) where this was pointed out as well: https://community.atlassian.com/t5/Advanced-Roadmaps-questions/What-if-i-delete-Portfolio-in-JIRA-Cloud/qaq-p/1102926
What documentation did you read that sounds ambiguous? Thanks
Hi Carlos, thanks so much for answering. When we tried to unsubscribe that feature it kept asking "are we sure" and making it sounds like if we canceled we would lose all our other subscriptions like Jira, Conf and Bitbucket. It was a little strange so we did not push the final button.
Are you saying that if we cancel that particular section "Advanced Roadmaps" it has absolutely no effect on our other subs ?
Hi Donna, I believe you won't lose the other subscriptions. This document contains more information about how data is stored for the different plans, and how after unsubscribing, the data is kept for a number of days before getting deleted permanently. The document also mentions that you can unsubscribe from individual products:
In any case, if you want to be sure, and for peace of mind, I suggest to contact the Licensing team at Atlassian here: https://www.atlassian.com/company/contact/purchasing-licensing
(You can also contact Atlassian Support here, but I'd start with the Licensing team: https://support.atlassian.com/contact/#/ )
Good luck! :-)