Portfolio_linking is not working properly. not in sync with Jira

[Antonio Macías]

When we create an issue-epic from protfolio as a child under capability, after reviewing the changes, save in Jira. it is not accepting. The epics are left orphan. 

After many months no resolution received yet.

[Joseph Chung Yin]

Hi Mr. Macias:

Did you establish the hierarchy properly via the add-on's Hierarchy Configuration?  I assumed that "Capability" is the direct parent of EPIC.  

Your configuration should be

Capability (issue type)

---> Epic (issue type)

If it is not, then your action will not work.  You can also expose the field "Parent" in your plan to verify that your new EPIC's parent is indeed associated with the Capability issue as a child.  See example below, we have an issue type of Initiative setup in the hirerachy as a direct parent of Epic.  

Hope this helps.

Best, Joseph Chung Yin

Jira Functional Lead - IT Global Infra Apps

Viasat Inc.