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Can't install add-ons

wiyada wongchan
wiyada wongchan June 29, 2018

I already add Jira software license but I can't add-ons portfolio as attached.

Do you have any advise? Capture.GIFKindly help, Thank you in advance. 

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Tansu Akdeniz
Tansu Akdeniz
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June 29, 2018

Hi @wiyada wongchan,

@Grigory Salnikovis right. If you don't have a connection, go to the JIRA Portfolio marketplace page. Download the jar file and Upload it in "Manage add-ons" section.

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Grigory Salnikov
Grigory Salnikov
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June 29, 2018

I agree. This this the right way to install an add-on in case your instance doesn't have an access to Marketplace.

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wiyada wongchan
wiyada wongchan June 29, 2018

Ok, got it!! Thank you for your kindly support

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Grigory Salnikov
Grigory Salnikov
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June 29, 2018

You're welcome!

If you succeed in your effort you might want to mark the answer as "Accepted" so that other people who are experiencing the same issue would find the answer quickly.

Have a nice day!

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Tansu Akdeniz
Tansu Akdeniz
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June 29, 2018

You are welcome @wiyada wongchan

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wiyada wongchan
wiyada wongchan July 1, 2018

Accepted

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Grigory Salnikov
Grigory Salnikov
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July 2, 2018

Here the right way :)

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Grigory Salnikov
Grigory Salnikov
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June 29, 2018

Hi! 

Does your Jira server have access to the outside world and Atlassian Marketplace in particular?

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wiyada wongchan
wiyada wongchan June 29, 2018

Our server is internal use only, Can I download the portfolio package from other?

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