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How and why to accept a solution to your question

“No matter what people tell you, words and ideas can change the world.”
—Robin Williams

Atlassian believes all teams have potential to do amazing things. The Atlassian Community is a team where we can go to find inspiration, answers, and support. One important part of this community is accepting a solution.

Accept a solution

When you start a new question in the Atlassian Community, you have the ability to accept any of the replies as the solution to your question. If more than one answer was helpful or contributed to you solving your problem, you can mark more than one accepted solution.

Accepting a solution will mark your question as resolved and will make it easier for others in the Community to find valuable content and answers without having to read through an entire topic.

Why mark a reply as the solution?

Marking a reply as a solution will make it easier for others who have a similar issue to find. It is also a great way of saying “Thank you!” and recognizing who helped you.

How do you mark a reply as the solution?

To mark a reply as the solution, locate the check mark “Accept Answer” by the reply that helped you solve your issue.

Accept.png
Not only will you mark the reply as the solution, your question will also be marked as having an accepted answer.

Now that you know how to accept a solution, go out there and make this community great!

7 comments

Erica Moss Community Manager Oct 18, 2017

Great article, @Mikael Sandberg!

This is not working properly. I got the answers but I had further questions that aren't replied yet. In spite of that, I got the message "A community member has answered your question but you have not marked it as an accepted solution." Why am I receiving this notice when my additional question is not answered?

Nic Brough Community Leader Feb 12, 2018

The robot that sends out the reminders has no way of knowing that you are asking further questions in the same thread, instead of asking new questions.

Jodi LeBlanc Community Leader Mar 02, 2018

This is a great feature, I look forward to testing it out when I have questions or when I respond to questions. It cleans up the queue so we can work to help with the unresolved questions. Thanks!

@Mikael Sandberg we may need to update the screenshot now that this experience has improved! 

Like LarryBrock likes this

@Mikael Sandberg wow that was fast thank you!!

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