Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to load Portfolio plan pages Edited

Hi Everyone

I am working with a customer in a Jira 7.5.0 Setup with Portfolio 2.6.1 plugin. When we try to create a plan or display plan, system comes back with a message "Bummer, something has gone terribly wrong", suggesting to refresh the page (didn't work) or contact Administrator or Atlassian Support providing some kind of frontend stacktrace.

The stacktrace shows the following:

Port08.JPG

 

 

As you can see in the picture, there seems to be an issue with jpo-wr-page-plan-scripts.js script. I did some google search and i was unable to find this specific issue anywhere, however i have found relatable issues like.

 

https://community.atlassian.com/t5/Portfolio-for-Jira-questions/Error-on-some-Chrome-versions-Bummer-Something-has-gone-terribly/qaq-p/630324
https://jira.atlassian.com/browse/JPOCLOUD-1998
https://jira.atlassian.com/browse/JPOCLOUD-1956


I have already tried clearing cache, changing locale, with no luck. I am suspecting that system is trying to access web to locate some resource, however this install is not able to reach internet.

 

Need some help in order to solve this problem.

Best Regards

Rodrigo Valdés

 

 

1 answer

0 votes
Thomas Atlassian Team Jan 10, 2018

Hi @Rodrigo Valdés,

 

I would first suggest trying to update Portfolio to its latest version to see if that solves the problem.

If that doesn't help it would be good to reach out to Support here: https://support.atlassian.com/contact

 

Let me know how that goes.

 

Cheers,

Thomas

Hey Thomas 

Thank you very much for your help. I will try to update of the plugin as you suggest, and i'll let you know if that works. 

Best Regards

Rodrigo Valdés 

We updated the plugin up to 2.11.0 and the exact same issue happens. Think is time to open an Atlassian Support ticket.

 

Thanks for your help.

Best Regards

Rodrigo Valdés

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Advanced Roadmaps

3 short videos to help you get started with Advanced Roadmaps

Hi community, I’m Roi, a product manager working on Advanced Roadmaps for Jira. While Advanced Roadmaps is a powerful tool to plan and track work at scale, we know it can be challenging to get star...

6,584 views 25 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you