We are using cloud-based Jira and recently started working with Portfolio (both with new UI).
Things are going well with Portfolio except I can't seem to access the 'Create Program' screen.
I have an option to 'Create Plan' but nothing for Program, and no header menu either. I do have the left side bar menu and it has 'Create Plan' option but nothing for Program. We do have multiple Plans created.
The Portfolio permissions look good, and I am set as Jira-admin so portfolio-admin should be inherited from what I understand.
Thanks for any ideas!
Here is an answer from Jira Cloud Support:
The Program feature was only released for the Server version of JIRA Portfolio as you can see below.
Portfolio Server request: https://jira.atlassian.com/browse/JPOSERVER-1767
Portfolio Cloud request: https://jira.atlassian.com/browse/JPOCLOUD-1767
The Cloud feature request is still open, and unfortunately, we don't have any ETA related to this feature.
I am new to this but .... Hierarchies can still be built in cloud version.
I've done it by adding new 'Issue Type' in Jira (under Settings > Issue Types).
Once created, the new itemType will appear in Portfolio and can be associated with a level in Portfolio. (Portfolio > Settings > Portfolio Hierarchy Configuration)
Hope this helps.