I've installed Portfolio and configured my Hierarchy in settings so that the Issue Type called "Product Requirement" is at the highest above Epics (see below).
I then went ahead and updated the "Parent Links" for a few Epics to the desired "Product Requirement" issue key. (see below)
However, when I click into that parent Issue Type (e.g. PR-257), the "Child Issues Section" is completely empty (see below).
Any idea why this is happening?
Additionally, these hierarchy issue types are not showing up in my Portfolio for Jira Plan either (see below)
Thanks for reaching out, and when it comes to data not showing up on a plan there are several items that can affect this.
First are you using a Next-Gen project type? If this is the case Portfolio does not currently support this project type and when using a Next-Gen project the parent/child mappings will break as well as some other features described here:
If you are using a classic project type check out the following list that details some specifics for what items effect how the data shows up on the plan and would be the settings to look at first:
Let me know what you find.
I am having the exact same issue and I don't know why. I also removed the issue type, re-added it. In some cases I can see the hierarchy (in the Portfolio plan) and in others not. I have added ALL releases.
But, I am consistently NOT seeing the Child Issues list, but I can see the Parent Link populated on the Epic.
The Portfolio for JIRA version is 2.23 (data center) and JIRA is 7.12.3