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No issue types in Portfolio dropdown when trying to map Hierarchy Levels


I seem to have a problem with mapping Hierarchy levels.

Despite nothing being mapped yet, the dropdown says that all the issue types have been mapped already.  This also happens when I make new issue types and hierarchy levels.

Any idea what could be causing this?

1 answer

1 accepted

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Answer accepted
Roi Fine Atlassian Team Dec 04, 2019

Hi Chris,

My name is Roi, and I'm a product manager with the Portfolio for Jira team,

I would love to learn more about your problem so I can help you. Would you like to jump on a call? You can use this link:



Roi Fine | Product Manager

Thank you Roi, the problem ultimately resolved itself. I assumed that I would be able to map issues after they have been created in JIRA, but they only appeared for mapping after being used in a project.

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