It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Silly me - I bought the license for Portfolio, Client, Jira, and Confluence but did not already have them installed.  Soooo, the license install failed, and now after installing the products using the free trial, it wants me to buy new licenses.  I can't seem to find a way to install the licenses I already have.

It's gotta be there somewhere... help?

2 answers

3 votes
Andy Heinzer Atlassian Team Apr 18, 2018

Your licenses are available to you when you login to https://my.atlassian.com  provided that you are logged into this site with the same email address that you used to purchase these licenses.

Within Jira, you can activate the Jira Software, Jira Service Desk, and/or Jira Core licenses at the [Your Jira URL] /plugins/servlet/applications/versions-licenses address

However for plugins like Portfolio, you would need to use the UPM in Jira to activate these licenses.  This can be done under the specific plugin name found on [Your Jira URL] /plugins/servlet/upm

Confluence can also activate the license by:

  1. Go to  > General Configuration.
  2. Choose License Details in the left-hand panel.

Hi William,

It varies per product. Here's links to the documentation for installing the license for each of these, and if you're still having trouble we can try addressing each piece individually. If you don't have the licenses you purchased handy, they can be retrieved at http://my.atlassian.com

Cheers,
Daniel

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Advanced Roadmaps

3 short videos to help you get started with Advanced Roadmaps

Hi community, I’m Roi, a product manager working on Advanced Roadmaps for Jira. While Advanced Roadmaps is a powerful tool to plan and track work at scale, we know it can be challenging to get star...

3,428 views 22 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you