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Silly me - I bought the license for Portfolio, Client, Jira, and Confluence but did not already have them installed.  Soooo, the license install failed, and now after installing the products using the free trial, it wants me to buy new licenses.  I can't seem to find a way to install the licenses I already have.

It's gotta be there somewhere... help?

2 answers

3 votes
Andy Heinzer Atlassian Team Apr 18, 2018

Your licenses are available to you when you login to https://my.atlassian.com  provided that you are logged into this site with the same email address that you used to purchase these licenses.

Within Jira, you can activate the Jira Software, Jira Service Desk, and/or Jira Core licenses at the [Your Jira URL] /plugins/servlet/applications/versions-licenses address

However for plugins like Portfolio, you would need to use the UPM in Jira to activate these licenses.  This can be done under the specific plugin name found on [Your Jira URL] /plugins/servlet/upm

Confluence can also activate the license by:

  1. Go to  > General Configuration.
  2. Choose License Details in the left-hand panel.

Hi William,

It varies per product. Here's links to the documentation for installing the license for each of these, and if you're still having trouble we can try addressing each piece individually. If you don't have the licenses you purchased handy, they can be retrieved at http://my.atlassian.com

Cheers,
Daniel

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