Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Custom field type in Portfolio

I am configuring the custom fields for portfolio and it says our "So that" field is an unsupported type. I am wondering if this is because it's a multi-line text field (and whether these are currently supported). 

On that note as well, I am wondering where I can find an overview to all the supported types currently. Thanks!

1 answer

1 accepted

0 votes
Answer accepted

Hello @Crystal ,

Currently, as you suspected, the the custom field of type "Text-field (multi-line)" is not a supported field type for Portfolio.  And there are only a limited set of fields avaliable for use in portfolio.

A list of the supported custom field types can be seen in the Portfolio custom field documentation for Cloud and Server respectively with slight differences in avaliable field types per platform:

Also we have the following Feature Requests (again cloud and server respectively) For collecting feedback and tracking interest in adding in additional custom field compatibility, please make sure to add your vote and any additional feedback you have on how this affects your workflow:


@Earl McCutcheon Sorry, does this mean custom field types are not supported either?

As in a "custom field type" defined by a plugin 

Hi @stadlerm ,

As covered in the KB's above:

The following custom field types are supported:

  • checkbox
  • date picker
  • user picker (single user)
  • number
  • radio button
  • label
  • single-choice select
  • multiple-choice select
  • single-line text
  • URL (read-only)

So if an app has created and is using a custom field of one of these types, then it will be avaliable and supported, but if the app is using an alternate field type then it will also be unsupported.

As an example I just installed the app Big Picture as a test because I know it includes the field "Program Increment" of type "Text Field (single line)" and it is a supported  field being this field type:

Screen Shot 2020-05-20 at 12.07.18 PM.png


So custom field types created by a plugin (see would not be supported, correct? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

217 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you