Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Cant map an issue assignee to a team member in Portfolio

I choose assignee for story or task or bug or sub-tusk in Jira Cloud from team members in my Portfolio plan, then click calculate in Portfolio and nothing changes (team, fix version, components - are updated but assignee - is not)


I found some information in:


In order for the Jira issue assignee to show in Portfolio's team member column, these conditions must apply:

  • There is not member set in Portfolio.    Done
  • The assignee is set on the issue in Jira Software. Done
  •  The assignee is part of a team in your Portfolio plan. Done
  • If you've made a manual team assignment, make sure the assignee is part of that team. Done
  • To see the assignee that is being pulled from Jira Software, you have to Calculate your plan. Done
  • The issue assignee import level must be set to a hierarchy level. See Configuring initiatives and other hierarchy levels. Set in Story level


What am I doing wrong?

1 answer

0 votes
shafqat Atlassian Team Apr 26, 2018

Hi Sergey,

It sounds like it should work as you described. There could be a bug or a configuration issue causing this problem. Could you create a support ticket so that we may investigate this further:


The Portfolio for Jira Team

Running into the same issue not all assignee's are being pulled into portfolio at the story level.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

285 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you