Good morning y'all,
I need to create an automation (with automation rule) that, update a field automatically:
From the "parent" ticket I modify a field. From there, the child ticket has this same field modified, as well as its child.
Here is the context:
Thanks a lot for your help :)
For a cascading updates like this (parent to child to...) it may help to have multiple rules for each level. This will be easier to implement, debug, and maintain.
For example for a cascade downward:
You will have to look at rule 2 and add an additional branch. You will also have to change the brach to "linked issues" with the correponding relationships.
Hi, thanks for your answer. Unfortunalty I already try this solution, but in Automation Rule we have "Parent of" and "Child of" (but not, the "Child of its child" ahah)
If from the Issue #1 I change the field priority, it will change the field "priority" to the issue #2 (but not for the issue #3, because #1 is not directly parent to the issues #3).
But if I change the field priority of the issue #2, because the issue #2 is linked to #1 and #3, the update is made.
Automation rule: (I tried to change "parent" of to "child of" and so on)
Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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