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service desk getting request type

I'm trying to get the service request in a validation script using scriprunner

But the script gets a different service than the chossen by the user.


RequestTypeService requestTypeService = ScriptRunnerImpl.getPluginComponent(RequestTypeService)

def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()

def reqQ = requestTypeService.newQueryBuilder().issue(
def reqT = requestTypeService.getRequestTypes(currentUser, reqQ)
def requestTypeName = reqT.right.results[0].getName()
log.warn("REQUEST TYPE " + requestTypeName)


if (requestTypeName == "Alpha"){

WARN [jira.groovy]: REQUEST TYPE Beta

thanks in advance.

1 answer

Hello @Sergio Palacio

try this script:

import com.atlassian.jira.component.ComponentAccessor

//service desk apis to get name instead of key value
import com.atlassian.servicedesk.api.requesttype.RequestTypeService
import com.atlassian.servicedesk.api.requesttype.RequestType
import com.onresolve.scriptrunner.runner.customisers.PluginModule
import com.onresolve.scriptrunner.runner.customisers.WithPlugin



RequestTypeService requestTypeService

def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()

RequestType getRequestType = requestTypeService.getRequestTypeForIssue(currentUser, issue).right().get()
String requestTypeName = getRequestType.getName()

log.warn("REQUEST TYPE NAME: ${requestTypeName}"

Hi Mark.

Thanks for your answer.

requestTypeService.getRequestTypeForIssue is deprecated for the latests servicedesk version


Then what is the alternative for it.

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