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Set Approver Based on the Requestor's Group

Hi Community. I'm new to groovy and I just want to seek help here. How can I set approver/s based on the requestor's group upon creation using post function scriptrunner

For example , Requestor 1 belongs to the Group 1 and Requestor 2 belongs to the Group 2 , if Requestor 1 creates a ticket, Approver must be the Approver 1 , and same rule applies to Requestor 2

any comments/suggestion is really appreciated. If you have sample code to work on, that would be great. Thank you!


2 answers

1 accepted

1 vote
Answer accepted

Hi Alvin, 

Assuming your approvers field is a multi user-picker type custom field and requestor is the user creating the issue, the code for a post function is as follows. Make sure to put in on your 'Create' transition.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.fields.CustomField
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.user.util.UserManager

ApplicationUser currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
GroupManager groupManager = ComponentAccessor.getGroupManager()
UserManager userManager = ComponentAccessor.getUserManager()
CustomField approversField = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("approversFieldName")
List<ApplicationUser> approversList = new ArrayList<>()

Map<String, String> approverMap = new HashMap<>()
approverMap.put("group1", "approver1")
approverMap.put("group2", "approver2")

Collection<String> groups = approverMap.keySet()
for(int i = 0; i < groups.size(); i++){
if(groupManager.isUserInGroup(currentUser, groups[i])){
issue.setCustomFieldValue(approversField, approversList)

Hi @Ivan Tovbin , Thank you for a quick turn-around , I already have a script but will definitely try this one. Thanks! I think you might help me with my another question about hashmap, multikeymaps. I have raised another question here in the community

I will definately take a look at your other question. In the meantime, please mark this solution as 'Accepted' if it resolved your issue.


Hi, my name is Jonathan, I manage an app called Power Scripts. I see you already have the answer you're looking for but I thought I might share this in case anyone ready this is not a hardcore groovy developer who does not know off the top of their head which classes to import and how to maintain those classes during upgrades. Plus, I think it is a lot easier to read and write. I created this script, like most I write, in less than 5 minutes without doing any research first.

For example, instead of writing this line that does not even fit in the window:

CustomField approversField = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("approversFieldName")

I can just call the field like this:


Makes the script a lot easier when I can just call the fields by name. Anyway, here is the script:

struct grpApprv {
    string group;
    string approver;

grpApprv [] gas;

gas += {"group1", "Approver1"};
gas += {"group2", "Approver2"};

for(grpApprv ga in gas) {
    if(userInGroup(, currentUser())) {
        #{Approvers} += ga.approver;

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