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Scriptrunner: display the user's name instead of userID in custom e-mail



I am trying to configure a custom e-mail in Scriptrunner to my company and I faced something I cannot work out. I tried to figure out based on other topics discussed here but I could not solve it so far. Also I am not an IT person :)


I created a custom field called Requestor (single user picker) and I would like to send an e-mail to this person now starting with

Dear XY (requestor's name) ...


I used these:

<% out << issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldValueByName("Requestor")) %>


${cfValues['customfield_name'] ?: ""}

and I get this result:


how can I put the Full Name value there?


Thanks in advance

1 answer

0 votes
Jia Jie
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Jan 30, 2021

Hi Félix,

Not sure if this works from the mail but here's the sample script to get user's full name:

import com.atlassian.jira.user.ApplicationUser

def customFieldManager = ComponentAccessor.getCustomFieldManager()
def cField = customFieldManager.getCustomFieldObjectsByName("Requestor")[0]
def sponsor = issue.getCustomFieldValue(cField) as ApplicationUser

def fullName = sponsor.displayName

Hope this helps! 

Hi Félix,

did you get it to work in the mail context? 

Can you provide me with the code?


Thanks Lars

hi @Félix Bíró 


Did it work for you? Could you please tell us the solution here?



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