Tried the example here but it doesn't work at all. When i change the priority value in the customer portal, the label next to he description field doesn't change.
Tried with JIRA version 7.9 and 7.11 and SD version 3.12 and 3.14 and my scriptrunner is the latest verions 5.4.12
ANything i am missing??
Your script needs to be on the Priority field. In your screenshot, click "Add server-side script" and move your script there then delete the Initialiser. It will work then.
Scripts in the initiliaser only run one time when the screen is loaded. Scripts on a specific field run everytime that fields values changes.
When working in customer support, it’s crucial to calculate, analyze and monitor specific numbers, called KPIs (Key Performance Indicators). They go hand-in-hand with customer satisfaction, problem d...
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