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New line in Behaviour text using Dynamic Form on Service Desk Portal field?

WW Rising Star Feb 03, 2021

There are a lot of layers to this one, so please bare with me.

Everything works great up until the point I try to view the text in a JSD Request type field.

  • I've got a script saved as a file in the Jira ScriptRunner Script Editor.
  • The Script has code to create a dynamic form short text field.
  • That field is used to enter the default value for the Description field in a Behaviour.
  • I set the mappings to both "(All issue types)" and "(All request types)" for a project, just in case.

Here's what I have for the Behaviour's value that is passed in the short text field, and you can see that the script file has a green dot, so it's good.



When I create an issue as an Agent (ie in regular Jira view), the text I entered for the default value works when I use \\ as a line break.



However, when the same issue type is created as a request through the JSD portal, I get this:



In summary for characters that (should) create new lines:

Works in Agent View:

  • \\

Does not work in Portal View:

  • \\

Does not work in Agent View or Portal View:

  • <p>
  • \n
  • \r\n

Is there any character or character combinations I could use to get a new line in a JSD portal request field by setting the default value through a ScriptRunner Behaviour using a dynamic form short text field with a script?


Thank you in advance!


PS I've got these versions:

Jira v8.5.9

JIRA Service Desk Application v4.5.9

ScriptRunner for Jira v6.11.0


2 answers

1 accepted

2 votes
Answer accepted

I'm not clear on why \\ works in jira.

But I'm pretty sure that there is some escaping going on such that \n is interpreted as \\n etc.

I find that in my testing if you do something like this, it works in both JIRA and JSD:

2021-02-03 13_00_51-Edit Behaviour_ QSM - Incident portal hide fields on create.png

WW Rising Star Feb 03, 2021

Hooray! I think it works! :)



Became this:

in the request type in the portal view


and this in the Agent view


Thank you!!

0 votes

Wow, thank for explaining this so nicely :) Let me check and get back to you.

WW Rising Star Feb 03, 2021

Hi @Ravi Sagar _Sparxsys_ ,

I tend to be pretty detail oriented. :)  I also tend to get a lot of vague Jira tickets and know what it's like to try to answer them.  I figure (hopefully!) the better the question, the quicker and better the answer.

Thank you for looking into this for me!

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