New line in Behaviour text using Dynamic Form on Service Desk Portal field?

[WW]

There are a lot of layers to this one, so please bare with me.

Everything works great up until the point I try to view the text in a JSD Request type field.

• I've got a script saved as a file in the Jira ScriptRunner Script Editor.
• The Script has code to create a dynamic form short text field.
• That field is used to enter the default value for the Description field in a Behaviour.
• I set the mappings to both "(All issue types)" and "(All request types)" for a project, just in case.

Here's what I have for the Behaviour's value that is passed in the short text field, and you can see that the script file has a green dot, so it's good.

When I create an issue as an Agent (ie in regular Jira view), the text I entered for the default value works when I use \\ as a line break.

However, when the same issue type is created as a request through the JSD portal, I get this:

In summary for characters that (should) create new lines:

Works in Agent View:

• \\

Does not work in Portal View:

• \\

Does not work in Agent View or Portal View:

• <p>
• \n
• \r\n

Is there any character or character combinations I could use to get a new line in a JSD portal request field by setting the default value through a ScriptRunner Behaviour using a dynamic form short text field with a script?

Thank you in advance!

PS I've got these versions:

Jira v8.5.9

JIRA Service Desk Application v4.5.9

ScriptRunner for Jira v6.11.0

[Peter-Dave Sheehan · Accepted solution]

I'm not clear on why \\ works in jira.

But I'm pretty sure that there is some escaping going on such that \n is interpreted as \\n etc.

I find that in my testing if you do something like this, it works in both JIRA and JSD:

[WW]

Hooray! I think it works! :)

This:

Became this:

in the request type in the portal view

and this in the Agent view

Thank you!!

[Ravi Sagar _Sparxsys_]

Wow, thank for explaining this so nicely :) Let me check and get back to you.

[WW]

Hi @Ravi Sagar _Sparxsys_ ,

I tend to be pretty detail oriented. :)  I also tend to get a lot of vague Jira tickets and know what it's like to try to answer them.  I figure (hopefully!) the better the question, the quicker and better the answer.

Thank you for looking into this for me!