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Listener condition fails


I'm trying to create a "Clones an issue, and links" listener with condition based on 'Customer Request Type', but it doesn't work.

The condition script is:

import com.atlassian.jira.component.ComponentAccessor

def cf = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Customer Request Type")
def requestType = issue.getCustomFieldValue(cf)

if(requestType.toString() == "sr/ad0f59b4-6224-4060-8d66-4e714a8e4a20")
{return true}


Can anyone helps please.

Many thanks,


3 answers

1 accepted

0 votes
Answer accepted
Antoine Berry Community Leader Feb 24, 2020

Hi @Guy Ayika ,

Looking at the examples I would use something like : 

log.error("Customer Request Type : " + cfValues['Customer Request Type'])
cfValues['Customer Request Type'] == 'sr/ad0f59b4-6224-4060-8d66-4e714a8e4a20'

I added the log of the field value in case that does not work so you can check it.

Thx for your prompt reply.

The listener seems to react correctly (no link issue created) when create issue with another Customer Request type, but with the correct one it's not creating anything also. I get this:


Time (on server): Mon Feb 24 2020 20:58:04 GMT+0100 (Central European Standard Time)

The following log information was produced by this execution. Use statements"...") to record logging information.

2020-02-24 19:58:04,046 ERROR [utils.ConditionUtils]: Customer Request Type : sr/ad0f59b4-6224-4060-8d66-4e714a8e4a20


I have no clue what that means.


Just added '?.value' and it works now. Many thx Antoine!

cfValues['Customer Request Type']?.value == 'sr/ad0f59b4-6224-4060-8d66-4e714a8e4a20'

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