Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Listener condition fails


I'm trying to create a "Clones an issue, and links" listener with condition based on 'Customer Request Type', but it doesn't work.

The condition script is:

import com.atlassian.jira.component.ComponentAccessor

def cf = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Customer Request Type")
def requestType = issue.getCustomFieldValue(cf)

if(requestType.toString() == "sr/ad0f59b4-6224-4060-8d66-4e714a8e4a20")
{return true}


Can anyone helps please.

Many thanks,


3 answers

1 accepted

0 votes
Answer accepted
Antoine Berry Community Leader Feb 24, 2020

Hi @Guy Ayika ,

Looking at the examples I would use something like : 

log.error("Customer Request Type : " + cfValues['Customer Request Type'])
cfValues['Customer Request Type'] == 'sr/ad0f59b4-6224-4060-8d66-4e714a8e4a20'

I added the log of the field value in case that does not work so you can check it.


Just added '?.value' and it works now. Many thx Antoine!

cfValues['Customer Request Type']?.value == 'sr/ad0f59b4-6224-4060-8d66-4e714a8e4a20'

Thx for your prompt reply.

The listener seems to react correctly (no link issue created) when create issue with another Customer Request type, but with the correct one it's not creating anything also. I get this:


Time (on server): Mon Feb 24 2020 20:58:04 GMT+0100 (Central European Standard Time)

The following log information was produced by this execution. Use statements"...") to record logging information.

2020-02-24 19:58:04,046 ERROR [utils.ConditionUtils]: Customer Request Type : sr/ad0f59b4-6224-4060-8d66-4e714a8e4a20


I have no clue what that means.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their  Jira Cloud instance.  ...

806 views 17 21
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you