Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,361,978
Community Members
 
Community Events
168
Community Groups

Listener condition fails

Hi,

I'm trying to create a "Clones an issue, and links" listener with condition based on 'Customer Request Type', but it doesn't work.

The condition script is:

import com.atlassian.jira.component.ComponentAccessor

def cf = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Customer Request Type")
def requestType = issue.getCustomFieldValue(cf)

if(requestType.toString() == "sr/ad0f59b4-6224-4060-8d66-4e714a8e4a20")
{return true}

 

Can anyone helps please.

Many thanks,

Guy

3 answers

1 accepted

0 votes
Answer accepted
Antoine Berry Community Leader Feb 24, 2020

Hi @Guy Ayika ,

Looking at the examples I would use something like : 

log.error("Customer Request Type : " + cfValues['Customer Request Type'])
cfValues['Customer Request Type'] == 'sr/ad0f59b4-6224-4060-8d66-4e714a8e4a20'

I added the log of the field value in case that does not work so you can check it.

Hi,

Just added '?.value' and it works now. Many thx Antoine!

cfValues['Customer Request Type']?.value == 'sr/ad0f59b4-6224-4060-8d66-4e714a8e4a20'

Thx for your prompt reply.

The listener seems to react correctly (no link issue created) when create issue with another Customer Request type, but with the correct one it's not creating anything also. I get this:

****

Time (on server): Mon Feb 24 2020 20:58:04 GMT+0100 (Central European Standard Time)

The following log information was produced by this execution. Use statements like:log.info("...") to record logging information.

2020-02-24 19:58:04,046 ERROR [utils.ConditionUtils]: Customer Request Type : sr/ad0f59b4-6224-4060-8d66-4e714a8e4a20

*****

I have no clue what that means.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

214 views 1 6
Read article

Atlassian Community Events