Is there a way to apply behavior to customers on the service desk portal?

[Holtzman Ju Won Kim]

Hello I am trying to apply behavior to jira service desk portal. At this time, the behavior is reflected only to a specific user (project administrator) and displayed in the portal, and it seems that the behavior is not reflected to other users. Can you tell me what I've missed? I hope the behavior will be applied to the customer of the service portal

[Katy Kelly]

Hi,

We recommend reading through the documentaton on using Behaviours with Service Desk: https://scriptrunner.adaptavist.com/latest/jira/behaviours-servicedesk.html

You need to make sure you have mapped it correctly to a Service Desk project.

The Behaviours tutorial is also recommended when starting to use Behaviours in particular the mapping section: https://scriptrunner.adaptavist.com/latest/jira/tutorials/behaviours-tutorial.html#_mapping

[Holtzman Ju Won Kim]

thanks for answering