Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way to apply behavior to customers on the service desk portal?

Hello I am trying to apply behavior to jira service desk portal. At this time, the behavior is reflected only to a specific user (project administrator) and displayed in the portal, and it seems that the behavior is not reflected to other users. Can you tell me what I've missed? I hope the behavior will be applied to the customer of the service portal

1 answer

Hi,

We recommend reading through the documentaton on using Behaviours with Service Desk: https://scriptrunner.adaptavist.com/latest/jira/behaviours-servicedesk.html

You need to make sure you have mapped it correctly to a Service Desk project.

The Behaviours tutorial is also recommended when starting to use Behaviours in particular the mapping section: https://scriptrunner.adaptavist.com/latest/jira/tutorials/behaviours-tutorial.html#_mapping

thanks for answering

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Opsgenie

Investigate deployment-related incidents with Bamboo and Opsgenie together

Back in April of last year one of the major product announcements from Opsgenie was the launch of the Incident investigation view which created a deep connection between Bitbucket and Opsgenie, empow...

150 views 1 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you