Hello I am trying to apply behavior to jira service desk portal. At this time, the behavior is reflected only to a specific user (project administrator) and displayed in the portal, and it seems that the behavior is not reflected to other users. Can you tell me what I've missed? I hope the behavior will be applied to the customer of the service portal
We recommend reading through the documentaton on using Behaviours with Service Desk: https://scriptrunner.adaptavist.com/latest/jira/behaviours-servicedesk.html
You need to make sure you have mapped it correctly to a Service Desk project.
The Behaviours tutorial is also recommended when starting to use Behaviours in particular the mapping section: https://scriptrunner.adaptavist.com/latest/jira/tutorials/behaviours-tutorial.html#_mapping
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