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Is there a way to apply behavior to customers on the service desk portal?

Hello I am trying to apply behavior to jira service desk portal. At this time, the behavior is reflected only to a specific user (project administrator) and displayed in the portal, and it seems that the behavior is not reflected to other users. Can you tell me what I've missed? I hope the behavior will be applied to the customer of the service portal

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Katy Kelly
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Sep 28, 2020


We recommend reading through the documentaton on using Behaviours with Service Desk:

You need to make sure you have mapped it correctly to a Service Desk project.

The Behaviours tutorial is also recommended when starting to use Behaviours in particular the mapping section:

thanks for answering

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