Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

In JSD, can behaviors be used in selection in "Customer Request Type" field to hide other fields?

I need to hide fields based on a selection of the Customer Request Type selection field in the agent create and edit screens (not the portal view). Basically, the selection of "Customer Issue" would hide six unneeded fields. I tried to do this with the below but was not successful. Any ideas what I am doing wrong?

Thank you,

Richard

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

<config name="Hide if Customer Issue and Group is CustCare" use-validator-plugin="false" guideWorkflow="null">
<field id="reporter" validator-script="" validator-class="" validator-method="" readonly="false" required="false" hidden="true" validator="server"/>
<field id="components" validator-script="" validator-class="" validator-method="" readonly="false" required="false" hidden="true" validator="server"/>
<field id="duedate" validator-script="" validator-class="" validator-method="" readonly="false" required="false" hidden="true" validator="server"/>
<field id="issuelinks" validator-script="" validator-class="" validator-method="" readonly="false" required="false" hidden="true" validator="server"/>
<field id="customfield_10700" validator-script="" validator-class="" validator-method="" readonly="false" required="false" hidden="true" validator="server"/>
<field id="customfield_10200" validator-script="" validator-class="" validator-method="" readonly="false" required="false" hidden="true" validator="server"/>
</config>

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Here is snapshot of top of behavior config with two fields shown:

image.png

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

Partner Webinar Opportunities: January 2022

Hi everyone 👋, I really like the format of the webinar opportunities summary that @Jimmy Seddon posts monthly on the Welcome Centre group. It's a great place to go to check that you didn...

131 views 3 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you